Shipping policy

SHIPPING POLICY

Thank you for shopping at FlexMag™. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard shipping to ensure your order arrives safely and efficiently. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery time is 5 to 12 business days after dispatch.

  • Free Shipping: We offer Free Standard Shipping on promotional bundle offers or qualifying order amounts (as displayed on the store banner/checkout).

Please note: Delivery times are estimates and cannot be guaranteed. Unexpected delays may occur due to high carrier volumes, weather conditions, or customs processing.

3. Order Tracking

  • Once your order has shipped, you will receive an automated email containing your tracking number and a link to track your package in real-time.

  • Please allow 24 to 48 hours for the tracking system to update after receiving your shipping confirmation.

4. Address Accuracy & Modifications

  • Customers are responsible for providing the correct and complete shipping address at checkout.

  • If you notice an error in your shipping address, please contact us immediately at magnetictoolmatservice@gmail.com. Once an order has been processed or shipped, we cannot modify the shipping address.

5. Lost, Stolen, or Delayed Packages

  • FlexMag™ is not responsible for packages that are marked as "Delivered" by the courier but reported missing or stolen.

  • If your package is lost in transit or delayed beyond normal delivery times, please contact us at magnetictoolmatservice@gmail.com, and we will assist you in opening an investigation with the carrier.

6. Customs, Duties & Taxes (International Orders)

  • All international orders may be subject to import duties, taxes (including VAT), and customs fees levied by the destination country once the shipment arrives.

  • FlexMag™ is not responsible for these additional charges if applied; they are the sole responsibility of the customer.

7. Contact Us

If you have any questions or concerns regarding your order's shipment, please reach out to our support team:

  • Email: magnetictoolmatservice@gmail.com

  • Response Time: 24–48 business hours